DELIVERY & RETURNS

Tonic Health Delivery and Returns policy

We aim to ship same-day before 3pm local time and have your Tonic with you in 48 hours so that you can start your health journey fast. 

At Tonic Health we use a range of carriers to deliver our products to your door from Evri to Royal mail to UPS but we also make sure our parcels are tracked so we can make sure nothing gets lost. We offer standard and express delivery options which will be provided by DPD but we reserve the right to change delivery providers at no notice.

If you have any questions you can contact one of the Tonic team at hello@tonichealth.co

Delivery

The delivery of your order depends on the service you choose at checkout. We use Third Party postal service(s) (E.g. Royal Mail) which may occasionally affect the date of your delivery.

Return & Refund Policy

UK CUSTOMERS ONLY: If you’d like to return your order, please ensure the goods are unopened and that the return is made within 30 days of purchase.

To create a free returns label, use the following link and enter your order number along with your contact details: Tonic Health Returns | Royal Mail*

1. Vitamins

We accept returns on vitamin products under the following conditions:

  • The goods are unopened, and

  • The return is made within 30 days of purchase.

  • Any damage must be reported within 14 days of delivery.

  • Please ensure products are returned in their original sealed packaging.

  • Please include details of your order number(s) in your return package

  • Items showing signs of wear and tear or damage through misuse are not eligible for refunds.

2. Merchandise

This applies to items such as t-shirts, caps, tins, and bottles.

Unused Items:

  • Must be returned within 30 days of purchase.

  • Items must be unused, unworn, and in original condition and packaging.

Damaged or Faulty Items:

  • Damage upon receipt must be reported within 14 days of receiving the item.

  • Faulty item reports are accepted within 90 days of purchase. Refunds are not offered for such cases, but if eligible, a replacement will be provided if the item is in stock.

  • Please provide a photo and description of the issue when contacting us.

  • Items showing signs of wear and tear or damage through misuse are not eligible for refunds.

Money-Back Guarantee

We’re so confident in our products that we offer a money-back guarantee on your first try. The terms are:

  • This guarantee applies whether you're a new customer making your first purchase or an existing subscriber ordering a new product.

  • Applies to a 60-day supply of products for personal use only. If you purchase multiple units in a single order, the guarantee covers up to a 60-day supply based on recommended daily use. Any excess quantities are not covered by the guarantee.

  • Limited to one claim per household.

  • Valid for 60 days from the date you received your order.

  • To align with the science, we ask that you try the product for at least six weeks (42 days) before requesting a refund.

  • If you are outside the 60-day window, refunds are at our sole discretion and are not guaranteed.

  • Valid only for items purchased directly from tonichealth.co.

  • We do not accept any online returns (product does not need to be shipped back).

  • Refunds exclude any shipping, duties, or taxes paid.

  • Contact Us: Email help@tonichealth.co with your order details within 60 days of purchase.

Refund Process: Once approved, your refund will be processed using the original payment method. Please allow up to 10 working days for the refund to be completed.

In the event you wish to lodge a complaint and apply for a refund, you must first contact hello@tonichealth.co with details of purchase(s), receipt(s) of purchase(s), and reasonable evidence of the issue. The decision of the refund shall be determined by Tonic Nutrition Ltd only.

Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect products you may receive. If you receive a defective product or incorrect product, please contact us immediately at hello@tonichealth.co with your order number and a description of the problem.